At 10913, we treat the privacy of every Filipino member with the seriousness it deserves. This Privacy Policy explains exactly what information we collect, why we collect it, how we use it, and the steps we take to keep it secure. Please read it carefully before using our platform.
When you register and use the 10913 platform, we collect certain personal information that is necessary to operate your account and deliver our services to you as a Filipino member. This includes your full name, date of birth, email address, mobile number, and the residential address you provide during registration. We also collect financial information such as your preferred payment method details and transaction history, which are required to process deposits and withdrawals in Philippine pesos. During your use of the platform, we automatically collect technical data including your device type, operating system, browser, IP address, and session activity logs — this helps us maintain platform security and improve your experience. If you contact our support team, the content of those communications may also be retained to help us resolve your query and improve our service quality. We only collect the information that is genuinely needed to run the platform safely and in compliance with applicable Philippine regulations; we do not collect information beyond what is described in this policy.
The personal information collected from you is used by 10913 primarily to create and manage your member account, verify your identity, and process your financial transactions accurately and securely. We use your contact details to communicate important account notifications, respond to support requests, and — where you have opted in — send you information about promotions and new platform features relevant to Filipino players. Technical and usage data is analysed in aggregate to identify platform performance issues, detect suspicious activity, and make improvements to the overall gaming experience. Identity and age verification data is used to ensure that all active members meet the minimum legal gaming age of 21, in line with Philippine gaming regulations, and to comply with anti-money laundering requirements. We do not use your personal data to make automated decisions that significantly affect your legal rights without human review. All use of your data is proportionate to the purposes described here, and we review these purposes regularly to ensure they remain valid and necessary.
10913 does not sell, rent, or trade your personal information to third parties for their own marketing or commercial purposes under any circumstances. We may share your data with carefully selected third-party service providers — such as payment processors and identity verification partners — who assist us in delivering our platform services, but these providers are contractually required to handle your data securely and only for the purposes we specify. In some circumstances, we may be legally required to disclose your information to Philippine regulatory authorities, law enforcement agencies, or courts where we receive a valid legal request or are under a legal obligation to do so. If 10913 undergoes a business restructure, merger, or acquisition, your data may be transferred as part of that process, but you will be notified in advance and your data will continue to be protected under terms no less protective than this policy. We do not share your information with other gaming or entertainment platforms outside the 10913 group without your explicit consent. Whenever data is shared with any third party, we take reasonable steps to ensure appropriate data protection safeguards are in place.
We apply reasonable and industry-standard technical and organisational security measures to protect your personal information from unauthorised access, accidental loss, alteration, or disclosure. These measures include encrypted data transmission, secure server infrastructure, and access controls that limit which team members can view sensitive member information. Despite these precautions, no online platform can guarantee absolute security, and we encourage all Filipino members to use strong, unique passwords and to keep their login credentials private. Your personal data is retained for as long as your account is active and for a reasonable period thereafter in order to meet our legal, regulatory, and business record-keeping obligations. When your data is no longer required, we take steps to delete or anonymise it securely. If you believe that your account security has been compromised, you should contact the 10913 support team immediately so that protective action can be taken without delay.
As a Filipino member of the 10913 platform, you have the right to request access to the personal information we hold about you, and to ask us to correct any information that is inaccurate or out of date. You may also request that we delete your personal data, subject to our legal and regulatory obligations that may require us to retain certain records for a defined period. If you have opted in to receive marketing communications, you can withdraw that consent at any time through your account settings or by contacting our support team, and we will act on your request promptly. You have the right to ask us to restrict how we process your data in certain circumstances — for example, if you have raised a dispute about the accuracy of information we hold. If you have any concerns about how 10913 handles your personal information, we encourage you to raise them with us directly in the first instance so that we can address them. Full details of your data-related rights and the process for submitting a request are available by contacting the support team via the details provided in the About Us page.
The 10913 platform uses cookies and similar tracking technologies to enable core platform functionality, remember your preferences, and help us understand how Filipino members navigate and use the site. Essential cookies are necessary for the platform to operate correctly and cannot be disabled without affecting your ability to use the service. Analytical cookies help us measure platform performance and identify areas for improvement — these are collected in aggregate and do not identify you personally. We do not use third-party advertising cookies or tracking pixels that share your browsing behaviour with external advertising networks. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may limit some platform features. By continuing to use the 10913 platform, you acknowledge the use of essential cookies as described in this section of the Privacy Policy.
10913 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable Philippine laws, or platform operations. When we make material changes, we will notify members via the platform or through the contact details associated with their account, and the updated policy will be posted on this page with a revised effective date. We encourage all Filipino members to review this page periodically so that they remain informed about how their data is being handled. Continued use of the 10913 platform after any update takes effect constitutes acceptance of the revised Privacy Policy. If you do not agree with any change, you should cease using the platform and contact the support team to discuss the closure of your account. We are committed to keeping this policy written in clear, plain Philippine English so that it is genuinely easy to understand for every member who reads it.
Common questions about how 10913 handles your personal data, answered plainly.
No — 10913 does not sell, rent, or trade your personal information to third parties for commercial or marketing purposes. Your data is shared only with service providers who help us operate the platform, such as payment processors and identity verification partners, and these providers are required to handle it securely and only for the purposes we have specified. We do not share your information with other gaming platforms or advertising networks without your explicit consent. The privacy of our Filipino members is a core commitment, not an afterthought, and this principle is reflected in how we structure all of our third-party agreements.
Yes, you have the right to request access to the personal information that 10913 holds about you. To make a data access request, please contact the support team via the details on the About Us page and we will respond within a reasonable timeframe. You can also request that we correct any inaccurate information or, in certain circumstances, ask us to delete your data. We take all data rights requests seriously and aim to resolve them promptly and transparently. Note that some records may need to be retained to meet our regulatory and legal obligations even after a deletion request is actioned.
Your personal data is retained for as long as your account remains active and for a reasonable period afterwards to meet our legal, regulatory, and business record-keeping obligations in the Philippines. Transaction records, in particular, may be required to be kept for a defined period under applicable financial regulations. Once data is no longer required for any lawful purpose, we take steps to delete or anonymise it securely. If you close your account and would like to know more about the specific retention period that applies to your data, please contact the support team for clarification.
If you have opted in to receive marketing communications and wish to stop, you can withdraw your consent at any time through your account settings or by contacting the support team directly. We will action your request promptly and ensure that marketing messages are no longer sent to your contact details. Please note that even after opting out of marketing, you will still receive essential account-related notifications — such as transaction confirmations and security alerts — as these are necessary for the operation of your account. Your preference will be updated in our records as soon as your request is processed.
If you have any concerns about how your data is handled on the 10913 platform, our team is here to assist. You can also visit the FAQ page for more general guidance, or create a free account to get started.